Terms & Policies

These terms and conditions outline the rules and regulations for the use of Creative Visibility's Website and the provision of our digital marketing, SEO, and web design services. By accessing this website or engaging our services, we assume you accept these terms and conditions. Do not continue to use Creative Visibility if you do not agree to take all of the terms and conditions stated on this page.

1. Services & "No Lock-in" Contracts

Creative Visibility provides digital marketing services, including but not limited to Web Design, SEO, and Paid Media management. As part of our "Radical Honesty" and "No Lock-in" policy, monthly marketing retainers are operated on a month-to-month basis.

• Cancellation: You may cancel monthly services at any time. However, a standard written notice of 30 days is required to halt billing and pause ongoing campaigns safely.
• Web Build Timelines: We work in agile sprints. Timelines provided are estimates based on prompt client feedback and asset delivery.

2. SEO & Performance Disclaimer

While Creative Visibility employs industry best practices, data-driven strategies, and a high standard of care to achieve the best possible ROI, we do not guarantee specific rankings on search engines (such as Google) or exact cost-per-click metrics. Search engine algorithms change frequently and are outside of our direct control.

3. Payments and Billing

• Setup Fees: Any outlined setup fees for web design or marketing campaigns must be paid upfront before project commencement.
• Monthly Retainers: Ongoing services are billed monthly in advance.
• Late Payments: Failure to pay invoices within the agreed terms (typically 7-14 days) may result in a suspension of services, pausing of ad campaigns, or temporary removal of hosted websites until accounts are settled.

4. Refund Policy

Due to the bespoke nature of our digital services, we maintain a strict no-refund policy. Once any form of work has commenced—whether that involves linking a domain, beginning website creation, sending preview photos, conducting strategy research, or any other measurable effort (even a single minute of work)—no refunds will be issued under any circumstances. By engaging our services and remitting payment, you acknowledge that you are compensating us for our time, expertise, and allocated resources.

5. Intellectual Property & Ownership

Upon final payment and project completion, the client assumes full ownership of the final website design, content, and developed assets. Creative Visibility retains the right to use completed projects, designs, and case study data (excluding highly sensitive business data) for our own promotional portfolio and marketing materials.

6. Client Responsibilities

The success of digital campaigns and website builds requires collaboration. Clients agree to provide requested materials (e.g., branding assets, specific textual content if required, domain access) and timely approvals. Delays in client feedback may shift delivery deadlines.

7. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, Creative Visibility shall not be held liable for any indirect, incidental, or consequential damages (including loss of revenue, profits, or data) arising out of your use of our website or services. Our maximum liability in relation to any services rendered shall not exceed the amount paid by the client to Creative Visibility for those specific services in the preceding three (3) months.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Victoria.

If you have any questions about our Terms and Conditions or Privacy Policy, please contact us at contact@creativevisibility.com.